At Ageras, we are redefining how entrepreneurs—freelancers, self-employed professionals, and SMEs—manage their banking and administrative tasks. Through seamless tools and innovative banking solutions, we help them focus on what matters most: growing their businesses.

Our vision is to become the best friend of every small entrepreneur across Europe. 💚

Over the years, Ageras has grown through the merging of top European FinTechs like Shine (🇫🇷), Kontist (🇩🇪), Tellow (🇳🇱), and more. Today, we’re a team of nearly 500 people working together from Paris, Amsterdam, Copenhagen, and Berlin.

👀 Customer Service and Global Operations at Ageras

Transforming our customers' banking, accounting and administrative experience isn’t just about creating amazing tools. It’s about delivering exceptional service every day. You'll play a key role in shaping the customer service of tomorrow.

The Global Ops team is divided into two team: Customer Operations and Technical Support—which you will be part of.

👀 Here’s a quick look at how our team is structured:

• Marcus, Director of Customer Service,
• Tony, Head of Global Ops,
• William, your future manager, and Technical Support Manager, accompanied by Alexis, your future direct colleague, and Technical Support Engineer.

📋 Your Role as a Technical Support Engineer

As a Technical Support Engineer, you will bridge Product and Customer facing teams by being the main point of contact for technical questions to Ops squads and escalating technical issues to engineers.

You will have a great impact by helping Customer facing teams to bring a precise and fast answer to our clients and also helping developers to focus on delivering great features to users!

Regarding our tooling, we are mainly using**: Linear, Intercom, Kibana, Google Cloud and Postman**.

This means:

• Being the main facilitator for product, engineering and customer facing teams
• Helping near 200 people reducing frictions in their daily job
• Having strong impact on the company by improving customer satisfaction

Your responsibilities will include:

• Take ownership of customer and partner reported issues and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve issues
• Proper escalation of unresolved issues to the appropriate internal teams
• Ensure proper management, triage, prioritization and closure of all issues reported
• Ensure the best experience possible for customers who contact the support
• Document knowledge with tech notes, articles and documentation on our internal knowledge base

📍 Job located in Berlin

🔎 About you

• You are a problem-solver
• You have experience with APIs integration, Cloud infrastructure and ideally proficient in a Javascript environment
• You have the ability to diagnose and troubleshoot technical issues
• You understand well customer service issues
• You are enthusiastic about teamwork and communicating with different teams
• You give a lot of attention to details in your work
• You are autonomous and proactive: you are comfortable managing projects from start to finish
• You are pedagogical and have excellent written and oral communication skills
• You can work in English (mandatory, and it’s a plus if you also speak French, German, Danish or Dutch)

💚 Our recruitment process

1️⃣ A 45’ first call with Anne-Lucie, our Talent Acquisition Specialist, to get to know each other and tell you more about the company

2️⃣ A 60’ exchange with William, Tech Support Manager, and Tony, Head of Global Ops

3️⃣ A half-day immersion when we will talk about your soft skills, meet the teams and introduce our tech with a business case.

All this recruitment process will be in English.

💰 Compensation

A salary range between €38–42K per year